Contact Us
velancrest™ Support
How can we help?
Have a question about a product, an existing order, shipping, tracking, payment, a return, or a refund? Our customer-support team will be happy to assist you.
Email us
service@velancrest.com
For the fastest response, please include your order number and the email address used at checkout.
Response time
Within 24 Hours
Customer service is available daily from 8:00 AM - 10:00 PM. We typically reply within 24 hours.
Questions about an existing order
Please share your order number, the name on the order, and a brief description of what you need. This helps us locate your order quickly.
Problems with your order
If an item is damaged, incomplete, incorrect, or has a delivery issue, contact us promptly with photos when applicable so we can review the situation.
Please contact customer support before sending any merchandise. Our registered business address is not automatically our return warehouse address. Once approved, we will provide the correct return instructions.
Business & Contact Information
Brand: velancrest™
Legal Company: Shanghai Huafeiqi Network Technology Co., Ltd.
Owner: Yang Hongfang
Address: Room 346, 3rd Floor, Building 1, No. 500 Zixu Road, Minhang District, Shanghai, China
Phone: 18988793433
Website: velancrest.com